Swansea IT Support

Whether your business needs a fully functioning IT department or just some extra support for your in-house department, SA1 Solutions is the company for you.

87% of support calls are dealt with remotely, with our globally acclaimed support tools and our team of highly trained professionals who are highly equipped for any situation

With our complete departmental offering, there is no project too big or small. Our solutions’ flexibility, allows us to work with a range of business, from enterprise level clients, to small start-up businesses looking for reliable a IT partner.

Focus on your business and leave the IT to us.

Whether you are a single site or multi—site company our support can offer you:

  • 24-Hour Proactive Remote Monitoring – We offer remote monitoring 365 days a year and our team of highly skilled engineers are on hand to assist in any situation.
  • Management of 3rd Party Vendors – Trying to keep track and manage all your IT vendors can be time consuming, leave the management to us and focus on growing your business.
  • Access to tailored online support portal – Our bespoke online support portal is tailored to each customer, this portal allows our customers to set ticket urgency levels and have instant access to an engineer.
  • Unlimited telephone & email support
  • Unlimited remote support (servers, PC’s & networks)
  • Standard helpdesk hours 8am – 5:30pm Monday to Friday - Out of hours’ support can be arranged
  • High rate of first-call resolution

Types of Support Packages Include:

These packages can be customised to suit your business needs, for a free consultation please call us on 01792 46 42 42

"SA1 Solutions have been extremely efficient with getting the new warehouse’s communications set-up to facilitate the transition to the new site and the consolidation of our operations in Swansea. Centralising our operations and having a site with the capacity for growth will not only increase jobs in the area, but streamline the business as a whole for better productivity and efficiency throughout the business. Having a reliable and responsive communications system and team in place is essential to this."

Matthew Harvey
Group Finance Director at Dr Organic
CCNSP Cyberoam Certified Network & Security Professional
CompTIA Accredit UK Trustmark plus Solutions & Support
CompTIA IT business Trustmark
Fuse Mail
Microsoft Partner Silver
Dell Partner Direct Premier