Fully Managed Support - Leading IT Support Company in South Wales

Let us take the weight off your feet.

SA1 Solutions can provide fully managed support, a stress free package where you know that your IT support is covered by us.

Think of us as your very own IT department, whatever you need, we are here to help. This support package also includes access to our dedicated Customer Support Portal; monitored by our technical team.

Internet data transmission via fibre optics concept

Think of us as your very own IT department, whatever you need, we are here to help.

SA1 are dedicated to providing complete business IT support. Our fully managed support packages are designed around your business goals. This means our services suit all business sizes and levels of technical expertise.

WHAT IS FULLY MANAGED SUPPORT?

Diverse is what best describes our fully managed service

SA1 understands that no two businesses are the same. Every organisation has different goals, different requirements and therefore different expectations.

Each support contract and the monthly fee that coincides, are tailored to suit each individual customers requirements. This fixed monthly fee is based around our customers budget and expectation.

Our service level agreements are set to industry standards and are discussed in detail with each client to ensure that the levels of service they require are achieved. Most of our customers have been with us for many years, some for over 10 years!

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WHAT DOES IT INCLUDE?

What does our service include?

We will maintain and manage all the vital components of your IT with 24/7, 365 days a year monitoring.

Our customers take advantage of a range of benefits such as reductions in data loss, disruption, downtime, and faster fault identification. We will continually monitor your infrastructure and provide proactive support where possible. SA1 has three main teams, our server team, software team and our helpdesk team. Depending on your support agreement, you will have access to these teams during business hours.

Severity one situations will be dealt with as soon as possible. If additional out of office support is something you require speak with our team and see what package we can provide.

As an SA1 monthly support customer you will have access to our array of highly trained technical engineers.

Our portal gives you complete visibility of your tickets and provides instant communication with our engineers

Customer Support Portal

As a customer you are welcome to call or email, but SA1 also has a dedicated customer support portal.

All customers can raise a ticket with their issue or request and this is automatically assigned to the correct technical team. SA1 believe strongly in providing visibility to our customers. Once your enquiry has been assigned to an engineer you will receive an email updating you with your engineers name. Every update they make will be emailed to you. We believe in keeping our customers involved every step of the way, giving them peace of mind that their enquiry is being dealt with.

Get in Touch about IT Support

Contact SA1 today with your managed service requirements.
Phone or email SA1 with your monthly support requirements and we can provide you with a detailed quotation on how we can provide you with fixed monthly support.

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Fully Managed Support: SA1 Solutions can give you the peace of mind that your business IT is supported.